About Mermaid
Family run pool Builders, Since 1981
Third-generation, pool builders creating bespoke pools and outdoor leisure spaces across Kent and East Sussex.
Who We Are
Built on Craft. Proven in Performance.
Mermaid began in 1981 with a simple goal: to build swimming pools properly – without cutting corners, without hidden surprises, and with a level of care you can feel throughout the process.
For many homeowners, the hesitation is not whether they want a pool, it is whether they can trust the process. Concerns around disruption, budget clarity, long-term running costs and maintenance often delay the first step. Our role is to bring structure and reassurance from day one.
Today, we are a third-generation, family-run team led by Steven and James, delivering premium bespoke pools, refurbishments and leisure facilities across Kent and East Sussex. We guide clients carefully from early feasibility and design through to technical specification and aftercare – so decisions feel informed rather than overwhelming.
While bespoke concrete pools remain central to our work, many projects evolve into complete outdoor living environments designed for relaxation, wellbeing and year-round use. Integrated saunas, hot tubs, swim spas, enclosures and considered furnishings are planned as part of a cohesive whole – not as afterthoughts.
What clients value most is confidence: clear guidance at the outset, disciplined workmanship on site, and a team that remains accountable long after handover through ongoing maintenance and support.
- In-house service from design and specification through to installation and long-term maintenance
- Integrated outdoor leisure environments, thoughtfully planned from the start
- Premium materials and construction standards, with transparent pricing and clear scope
- Local expertise built over 40 years
Accreditation
Accreditation
How we Work
A Clear, Structured Process - From First Visit to First Swim
Consultation
We visit your home to understand your space, vision and priorities.
Design & Specification
We define the structure, finishes, plant systems and long-term running considerations.
Build & Project Management
A single accountable team manages your project from start to finish.
Commissioning & Handover
We ensure everything performs correctly and provide full operational guidance.
Aftercare
Ongoing maintenance and support to protect your investment long term.
How we work
How We Work
A Clear, Structured Process - From First Visit to First Swim
Consultation
We visit your home to understand your space, vision and priorities.
Design & Specification
We define the structure, finishes, plant systems and long-term running considerations.
Build & Project Management
A single accountable team manages your project from start to finish.
Commissioning & Handover
We ensure everything performs correctly and provide full operational guidance.
Aftercare
Ongoing maintenance and support to protect your investment long term.
Meet the Team
The People Behind the Build
Mermaid remains a hands-on, family-run business led by Steven and James. Your project is not passed between disconnected departments. The same team that helps shape the early design remains closely involved throughout construction, commissioning and ongoing support.
Behind them is a group of experienced designers, engineers and pool specialists – many of whom have been part of the Mermaid team for decades – bringing deep technical knowledge and consistency to every project.
That continuity matters. It means the people responsible for building your pool are experienced, accountable and genuinely invested in the quality of the work.
Many of our clients return to us years later for refurbishments, upgrades or additional leisure elements. The same team is often still here to help.
Recent Projects
Recent Projects
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FAQs
FAQs
- Where do you work?
We primarily work across Kent and East Sussex, including Tunbridge Wells, Sevenoaks, Cranbrook and Tenterden, and also cover South London and parts of Surrey. If you are slightly outside these areas, we are always happy to discuss your project.
- How long have you been building pools?
Mermaid was established in 1981 and remains a third-generation family-run business. Over more than four decades, we have built and refurbished hundreds of pools across the region.
- Do you manage the entire project?
Yes. We provide an in-house service that covers design guidance, technical specification, construction, commissioning and ongoing maintenance. This ensures accountability and continuity throughout the project.
- Do you only build pools?
While bespoke concrete pools remain at the heart of our work, many projects evolve into complete outdoor leisure environments. These may include spa pools, swim spas, saunas, enclosures and other complementary elements designed to work cohesively with the pool and garden.
- Do you refurbish existing pools?
Yes. Many of our projects involve refurbishing and upgrading older pools. This may include structural improvements, modern filtration systems, new finishes, covers or energy-efficient equipment.
- What accreditations do you hold?
Mermaid is a member of several recognised industry organisations, including SPATA (Swimming Pool and Allied Trades Association), BISHTA (British and Irish Spa and Hot Tub Association), IPSE, and The Concrete Society. We are also REFCOM accredited for the safe handling of refrigerants.
In addition, our work has been recognised with multiple SPATA Gold Awards, including Refurbishment of the Year in 2023 and 2024. These accreditations and awards reflect our commitment to high construction standards, technical expertise and professional accountability.
- What happens once the pool is finished?
After commissioning, we provide full guidance on operating the pool and maintaining water quality. We also offer ongoing maintenance services to ensure the pool continues to perform as intended over the long term.
- Do you offer advice before we commit to a project?
Yes. Most projects begin with an initial consultation where we discuss your space, ideas and any practical considerations. This allows us to offer early guidance so you can explore options before making decisions.
Get In Touch
Get In Touch
Please use the form below
Address
Mermaid Leisure Ltd, Oaklands Farm, Bodiam Rd, Sandhurst, TN18 5LE
Ready to Start your Pool Journey?
Get your no-obligation consultation today.
Every project begins with understanding your vision, space and budget. Our friendly team will visit your home, discuss your needs and provide expert guidance without any pressure.