mermaid-rgb-primary-logo-white

Award-winning swimming pool & wellness design

Multi-award-winning, family-run company designing & building premium swimming pools in Kent & East Sussex.
Installation that brings your vision to life. Expertly delivered every time.

Award-winning swimming pool & wellness design

Installation that brings your vision to life. Expertly delivered every time.

Mermaid_Godden_19095-014v2-water features

Why Use Us?

 

For more than 40 years, we’ve been designing, installing and maintaining swimming pools for local homeowners. So you could say we know what we’re doing! Our combined knowledge and expertise will let us transform your pool dream into reality. We’ll create the perfect swimming pool and surrounding area that’s designed specifically for your space and lifestyle.

  • Bespoke pools expertly designed and built
  • Quality craftsmanship and premium materials
  • Exceptional customer service
  • Transparent pricing – no hidden surprises
  • More than 40 years’ experience
  • Family-run and multi-award winning business
  • Full in-house service – design, installation and maintenance
  • Members of IPSE, SPATA, BISHA and the Concrete Society
  • REFCOM accredited
spata uniform colour

4.5 Rating on Google 

Simon C-R
The Mermaid team looked after our pool for many years. The Russell family run a very professional operation that is responsive, reliable and friendly. The regular service visits, adapted to the seasons, ensured that our pool was always in perfect condition. When equipment needed replacing, the recommended materials were of excellent quality and good value for money. If you are considering investing in a new pool or need help in managing your existing pool, I highly recommend Mermaid to do the job.
Mr Brian G
Mermaid was fantastic from beginning to end on our recent pool project. The team was professional, knowledgeable and kept us updated every step of the way. They stayed on schedule, worked within our budget and were genuinely a joy to work with. The final result exceeded expectations and we absolutely love our pool. We would not hesitate to recommend Mermaid to anyone thinking about one.
Mrs A Hamill
Would highly recommend Mermaid Pools - everything from initial discussions with the sales team to the site prep and pool build, then after sales service has been great. Always responsive in a timely manner if we need advice or a call out and all the team are professional, friendly and efficient. So glad we chose Mermaid to create our beautiful pool.
Mr R Goddard
We are absolutely delighted with our new swimming pool. Mermaid have made an excellent area for us to relax and unwind by and keep fit. From the very first visit, through the planning phase and onto the build and construction Mermaid were very reliable and professional. Nothing was too much trouble and they listened to our wishes. All the staff are reliable and friendly. We have Mermaid maintain our pool and they keep the pool and water quality to a high standard. If we have any minor problems or concerns they always come over to sort them out in a timely fashion. We have no regrets in having Mermaid construct and maintain our pool and I would strongly recommend them. 5 stars well deserved. Keep up the good work.

Get In Touch

Get In Touch

Email

Please use the form below

Address

Mermaid Leisure Ltd, Oaklands Farm, Bodiam Rd, Sandhurst, TN18 5LE

Ready to Start your Pool Journey?

Get your no-obligation consultation today.

Every project begins with understanding your vision, space and budget. Our friendly team will visit your home, discuss your needs and provide expert guidance without any pressure.


Enquiry Type
How did you find us?
Send us your pictures or plans (max 5 files, 10 MB each)


After you submit the form, one of our team will review your enquiry and get in touch to discuss your project

Considering a luxury pool in Kent or Sussex?

Speak to our expert team today, for your free quote.

How much does a swimming pool cost?

On average between £65000-­£150,000+

Do you offer saunas, hot tubs and wellness areas?

Yes, we offer a multitude of outdoor leisure products, from pool enclosures to freestanding saunas, to fully bespoke wellness spaces.

Recent Projects

Recent Projects

FAQs

FAQs

There are lots of variables when it come to the price of a swimming pool – size, tiles, finish. But on average, between £65,000–£150,000 +

We construct pools all year round, but there are conditions and situations that we have to take into account, such as air temperature and even material temperatures. If either one of these is too high and too low, it can affect crystallisation and strength of the bonding and construction materials we use. Luckily, we know what we’re doing and won’t do anything that might negatively affect the quality of your pool. To guarantee a long-lasting and well-built pool, ALWAYS use the services of a professional and accredited company.

Swimming pools typically start at 5m in length and in domestic settings normally extend up to 16m or longer. But if you prefer a 25m lap pool or even a compact 2.5m × 2.5m plunge pool, we can build that too. It really depends on how much space you have.

Absolutely! We highly recommend and encourage customising your swimming pool to be exactly as you want. This could be as simple as choosing a unique coloured tile or surround, or as extensive as adding a custom beach area, swim training zone, or specialised steps. A pool is a lifetime investment that you want to use all year round for exercise, entertainment and relaxation, so make it your own.

Outdoor domestic swimming pools typically don’t require planning permission since they can usually be installed under permitted development rights. They’re considered incidental to the enjoyment of the main house and can be built without an application, as long as they meet specific limits and conditions.
We recommend checking with your local planning authority, especially if your property or the surrounding area has any of the following classifications:

  • Designated land
  • National park
  • Greenbelt land
  • Listed building
  • Conservation area.

A typical in-ground swimming pool installation takes 4 to 12 weeks, though some projects can be completed in as little as 3 weeks. The timeline varies based on the pool type (Gunite, Cast Concrete or Mono-block), size, complexity and custom features. Concrete pools generally take longer due to the curing process, especially for complex custom projects – but their customisation options and durability make the extra time worthwhile.

Mermaid Leisure Ltd Customer Privacy Notice

Cookies

A cookie is a small file that contains letters and numbers that is downloaded on to your device when you visit a website. It is sent to your browser and stored on your computer’s hard drive, tablet or mobile device. When you visit our sites it can allow us to recognise and remember you.

Cookies help us analyse how visitors use our website, allowing us to continually improve to best meet our visitor’s needs. The information generated by the cookie about your use of the website (including your time and duration of visit, which pages you visited, browser used, IP address etc) will be stored on our server and will not be shared with third parties.

You may refuse the use of cookies at any time by selecting the appropriate settings on your browser.

Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email:   info@mermaidpools.co.uk

Who we are

Mermaid Leisure Ltd offers construction, refurbishment and maintenance of swimming pools in Kent, England.

What information we collect, use, and why

When we refer to personal information we are referring to any information which identifies you as an individual. We may only hold and use personal data in your capacity as a consumer, business customer or when you visit our website.

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Purchase history

• Account information, including registration details

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Recorded images, such as photos or videos

• Website and app user journey information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Contract
  • Legitimate interest:

o We must have this information in case of any warranty claims later down the line.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent
  • Contract
  • Legitimate interest:

o So that our website users are always kept up to date and able to benefit from any special offers or specialist information we provide.

Where we get personal information from

• People directly

How long we keep information

Personal information is stored for as long or short as necessary (usually dependent upon the warranty associated with your business relationship with us.) As some of our warranties are 50 years, necessary information, (usually names and addresses) will be kept for this period and purpose.

Who we share information with

We do not sell or rent any information collected. We may use third parties such as standard across websites, such as google analytics to monitor traffic and use of our website. If you submit personal identifiable information to us through our web form this information will be protected in accordance with this policy.

Data processors

Quickbooks

This data processor does the following activities for us: Our accounting software

Others we share personal information with

Warranty and guarantee providers

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint