A cookie is a small file that contains letters and numbers that is downloaded on to your device when you visit a website. It is sent to your browser and stored on your computer’s hard drive, tablet or mobile device. When you visit our sites it can allow us to recognise and remember you.
Cookies help us analyse how visitors use our website, allowing us to continually improve to best meet our visitor’s needs. The information generated by the cookie about your use of the website (including your time and duration of visit, which pages you visited, browser used, IP address etc) will be stored on our server and will not be shared with third parties.
You may refuse the use of cookies at any time by selecting the appropriate settings on your browser.
This privacy notice tells you what to expect us to do with your personal information.
Email: info@mermaidpools.co.uk
Mermaid Leisure Ltd offers construction, refurbishment and maintenance of swimming pools in Kent, England.
When we refer to personal information we are referring to any information which identifies you as an individual. We may only hold and use personal data in your capacity as a consumer, business customer or when you visit our website.
• Names and contact details
• Addresses
• Date of birth
• Website user information (including user journeys and cookie tracking)
We collect or use the following information for the operation of customer accounts and guarantees:
• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details
• Names and contact details
• Addresses
• Marketing preferences
• Recorded images, such as photos or videos
• Website and app user journey information
Our lawful bases for collecting or using personal information to provide services and goods are:
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
o We must have this information in case of any warranty claims later down the line.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
o So that our website users are always kept up to date and able to benefit from any special offers or specialist information we provide.
• People directly
Personal information is stored for as long or short as necessary (usually dependent upon the warranty associated with your business relationship with us.) As some of our warranties are 50 years, necessary information, (usually names and addresses) will be kept for this period and purpose.
We do not sell or rent any information collected. We may use third parties such as standard across websites, such as google analytics to monitor traffic and use of our website. If you submit personal identifiable information to us through our web form this information will be protected in accordance with this policy.
This data processor does the following activities for us: Our accounting software
Warranty and guarantee providers
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
