The Ultimate Hot Tub Buyer’s Guide

Planning your perfect hot tub in Kent or East Sussex?

Get Your Essential Buyer's Guide and Start Your Journey Right

If you aren’t sure where to start in your hot tub journey then this guide will help you to understand features to consider, types of hot tubs available to you and importantly, what to consider before making your investment.
At Mermaid, we specialise in providing a carefully selected range of premium and luxury hot tubs and swim spas, sourced from high-quality suppliers. With over 40 years of experience, we offer a complete turnkey service – guiding you from hot tub or swim spa selection to professional installation and long-term aftercare.

Why a Hot Tub is Good for Your Health

A hot tub isn’t just a luxury – it can be a powerful boost to your overall wellbeing.

  • Stress: A hot tub helps reduce stress by relaxing muscles and releasing endorphins, creating a calming effect on mind and body.

  • Sports Injuries: Warm water immersion soothes sore muscles, reduces inflammation, and supports recovery and flexibility.

  • Sleep & Relaxation: A pre-bed soak eases tension and prepares your body for deeper, more restorative sleep.

  • Joint Pain: Heat and buoyancy relieve pressure on joints, easing discomfort from arthritis and other conditions.

  • Improves Circulation: The warmth promotes healthy blood flow, supporting overall cardiovascular function.

Put simply, regular time in a hot tub can leave your body feeling relaxed, lighter, and better equipped to handle everyday life.

a family enjoying a dip in a bubbling hot tub

FAQs

FAQs

Yes, it’s our way of sharing our expert advice and helping you make an informed decision. When you’re ready to buy, we hope you’ll think of us for your hot tub or outdoor leisure project.

There’s a lot of information online, and it’s hard to know what’s accurate. Our guide simplifies the process so you can choose the best model for your needs and budget – without any sales pressure.

Be cautious of flashy numbers – lots of jets doesn’t always mean better quality. Choose well-built, premium models from trusted suppliers to ensure long-term reliability and value for money.

Yes, we’re award-winning pool builders – but we’re also outdoor leisure specialists. With over 40 years of experience, we provide a seamless service: from selection and site surveys to installation and aftercare, ensuring a stress-free experience from start to finish.
Keep the rest of the page the same with the awards and the form etc?

Download your free hot tub guide

Download Your Free Hot Tub Guide


Mermaid Leisure Ltd Customer Privacy Notice

Cookies

A cookie is a small file that contains letters and numbers that is downloaded on to your device when you visit a website. It is sent to your browser and stored on your computer’s hard drive, tablet or mobile device. When you visit our sites it can allow us to recognise and remember you.

Cookies help us analyse how visitors use our website, allowing us to continually improve to best meet our visitor’s needs. The information generated by the cookie about your use of the website (including your time and duration of visit, which pages you visited, browser used, IP address etc) will be stored on our server and will not be shared with third parties.

You may refuse the use of cookies at any time by selecting the appropriate settings on your browser.

Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email:   info@mermaidpools.co.uk

Who we are

Mermaid Leisure Ltd offers construction, refurbishment and maintenance of swimming pools in Kent, England.

What information we collect, use, and why

When we refer to personal information we are referring to any information which identifies you as an individual. We may only hold and use personal data in your capacity as a consumer, business customer or when you visit our website.

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Purchase history

• Account information, including registration details

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Recorded images, such as photos or videos

• Website and app user journey information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent
  • Contract
  • Legitimate interest:

o We must have this information in case of any warranty claims later down the line.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent
  • Contract
  • Legitimate interest:

o So that our website users are always kept up to date and able to benefit from any special offers or specialist information we provide.

Where we get personal information from

• People directly

How long we keep information

Personal information is stored for as long or short as necessary (usually dependent upon the warranty associated with your business relationship with us.) As some of our warranties are 50 years, necessary information, (usually names and addresses) will be kept for this period and purpose.

Who we share information with

We do not sell or rent any information collected. We may use third parties such as standard across websites, such as google analytics to monitor traffic and use of our website. If you submit personal identifiable information to us through our web form this information will be protected in accordance with this policy.

Data processors

Quickbooks

This data processor does the following activities for us: Our accounting software

Others we share personal information with

Warranty and guarantee providers

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint